Effective customer care
(ONLINE)

Book Cover
Average Rating
Published
London ; Philadelphia : Kogan Page, ©2010.
ISBN
9780749459987, 0749459980, 9780749459970, 0749459972, 9780749460433, 0749460431, 1282697420, 9781282697423
Physical Desc
1 online resource (xiv, 130 pages) : illustrations
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More Details

Published
London ; Philadelphia : Kogan Page, ©2010.
Format
ONLINE
Language
English
ISBN
9780749459987, 0749459980, 9780749459970, 0749459972, 9780749460433, 0749460431, 1282697420, 9781282697423
UPC
9786612697425

Notes

Description
Effective Customer Care shows readers how to use research to understand what customers actually want, not what one might assume they want. It gives tips on how to hold onto customers and gain market share, how to motivate team members to offer value-added service to customers, how to improve the level of service offered, how to build long term relationships with customers and suppliers.
Local note
eBooks on EBSCOhost,EBSCO eBooks for FE/HE Collection (UK)

Copies

LocationCall NumberStatus
Digital Library - Digital Library Ebsco ebook658.8/12 22Available Online