Catalog Search Results
Series
Language
English
Description
Dion thinks it's fine to interrupt a discussion with Serena by taking a call. Tatiana rolls her eyes, sighs and is not attentive. Carol complains that the interns speak in text talk. The interns have something in common: inadequate communication skills. They are told the importance of positive body language-good eye contact and smiling, and listening and showing respect. Alex patiently coaches Dion to deal with an anxious customer on the phone, while...
Author
Publisher
Learning Matters
Pub. Date
2010
Language
English
Description
Good communication skills are at the heart of effective social work practice. This third edition enables students to develop a flexible and responsive approach to communicating with the most vulnerable people in society. Building on the success of the previous book, Koprowska looks in detail at all approaches to communication, paying particular attention to young people, adults and families. The emphasis of this book is not on any particular right...
Series
Language
English
Description
The supervision of staff by managers can be one of the most difficult tasks that they are required to perform. It is essential therefore that the techniques and strategies that they use are effective for the circumstances. Supervision mistakes are being made - Marcus is vague, Carol bullies and gives poor feedback and Serena makes the fatal mistake of starting an inappropriate discussion with Carol because she is attracted to a client. Effective supervision...
Author
Series
Publisher
Saylor Foundation
Pub. Date
[2012]
Language
English
Description
Human Relations by Laura Portolese-Dias addresses all of the critical topics to obtain career success as they relate to professional relationships. Knowing how to get along with others, resolve workplace conflict, manage relationships, communicate well, and make good decisions are all critical skills all students need to succeed in career and in life. Human Relations is not an organizational behavior; rather, it provides a good baseline of issues...
Author
Publisher
McGraw-Hill
Pub. Date
2013.
Language
English
Formats
Description
This is a practical resource for early childhood professionals who want to understand the role of leadership in early childhood settings. The author defines what leadership means in early childhood using terminology that practitioners can understand.
Author
Series
Publisher
Saylor Foundation
Pub. Date
[2011]
Language
English
Description
Business English for Success is a creative solution to a common challenge across Business Communication courses: Business English or Business Presentations? Some classes place an equal emphasis on oral and written communication. If that's the case for you check out our text Business Communication for Success. If, however, your class places the emphasis squarely on written communication and writing proficiency, then Business English for Success is...
Series
Language
English
Description
With many of us now working from home, the skill of managing remotely is crucial to an organisations success. Employees can often see the benefits of remote working-no commute, flexible working patterns and a better work life balance. However, as face-to-face interaction becomes less frequent, greater efforts are needed to maintain an effective team culture. Managers need to lead by example - here are some top tips to help...
Series
Language
English
Description
What can be achieved by an effective team is usually considerably greater than what the individuals within that team working separately could achieve. Functional and cohesive teams are often the key to the success of a business or enterprise. This film explores various aspects of teamwork, firstly looking at different types of teams, then a brief coverage of the nine various roles within teams proposed by team management theorist, Meredith Belbin...
Author
Series
Publisher
SAGE
Pub. Date
2010
Language
English
Description
This title offers an accessible insight into the practical use of skills for study in a professional social work context. Engaging with students, it uses relevant case material from academic and social work perspectives to demonstrate the connection between study and practice.
Author
Series
Publisher
University of North Georgia Press
Pub. Date
[2017]
Language
English
Description
In the age of Buzzfeeds, hashtags, and Tweets, students are increasingly favoring conversational writing and regarding academic writing as less pertinent in their personal lives, education, and future careers. Writing and Literature: Composition as Inquiry, Learning, Thinking and Communication connects students with works and exercises and promotes student learning that is kairotic and constructive. Dr. Tanya Long Bennett, professor of English at...
Author
Series
Publisher
BCcampus
Pub. Date
[2011]
Language
English
Description
Accounting Principles: A Business Perspective uses annual reports of real companies to illustrate many of the accounting concepts in use in business today. Gaining an understanding of accounting terminology and concepts, however, is not enough to ensure your success. You also need to be able to find information on the Internet, analyze various business situations, work effectively as a member of a team, and communicate your ideas clearly. This text...
Series
Publisher
University of Minnesota Libraries Publishing
Pub. Date
[2016]
Language
English
Description
Human Resource Management teaches HRM strategies and theories that any manager-not just those in HR-needs to know about recruiting, selecting, training, and compensating people. Most students will be managing people at some point in their careers and not necessarily in a human resource management capacity. As businesses cut back, they may outsource HR duties to outside vendors. Or, in smaller businesses, the HR department is sometimes small or non-existent,...
Author
Publisher
Focal Press
Pub. Date
2016.
Language
English
Description
In this guide, Bob McCarthy shares his expert knowledge & effective methodology from years of teaching audio professionals. Written in a clear & easy-to-read style & illustrated throughout, McCarthy's guide gives you all the newest techniques to ensure perfect sound reinforcement & fulfill design needs.
Series
Language
English
Description
Principles of Management teaches management principles to tomorrow's business leaders by weaving three threads through every chapter: strategy, entrepreneurship and active leadership. Strategic - All business school teachings have some orientation toward performance and strategy and are concerned with making choices that lead to high performance. Principles of Management will frame performance using the notion of the triple bottom-line - the idea...
Author
Series
Publisher
Saylor Foundation
Pub. Date
[2010]
Language
English
Description
The Power of Selling is the perfect textbook to teach students about the proven process of selling. More important, it teaches students how to apply the tenets of selling to how to sell themselves and get the job they want, with the same process professional sales people learn (or brush up) on their own selling skills. What makes someone successful in sales? Are great sales people born or made? Is there one magic selling process, or does the process...