With increasing complexity in the workplace, effective communication skills are key to people's survival. Peter Quarry outlines to Eve Ash the four key communication skills needed: lean communication (getting straight to the point), connecting with others (social skills), adaptability (learning to read and relate to different types of people) and texting and using social media professionally (understanding the importance of sensitive, respectful...

In this video, 4 Essentials for Compassionate Leadership, you will discover how compassionate leaders care about their team's emotional and life needs and recognise that happier employees are more engaged and perform twice as well as those whose staff feel unvalued and uncared for. Compassionate leaders are perceived as strong and competent. Their employees are more loyal. Compassion (caring for others) is revealed not only through words, but actions...

In this video, 4 Paths to a Psychologically Safe Workplace, you will learn to develop a psychologically safe organisation or team where people feel safe to speak up, point out problems and tell the truth. It's an essential pre-requisite for a high performance team and results in lower staff turnover so the high performers are more likely to stay. This video provides an understanding of psychological safety and why it is important, how to assess your...

This video, 4 Strategies for Handling Difficult People, provides an insight into the stress reaction that can occur when challenged by a difficult person, and the need to develop patience and coping skills, and even changes to the way you behave. Psychologists Peter Quarry and Eve Ash give practical tips as they explain the power of changing yourself, the importance of learning to control your emotions, the skills for building bridges by developing...

This video, 4 Ways to Develop Your Critical Thinking, will help you develop one of the most sought after skills at work. Critical thinking exposes you to a wider range of views, helps you question yourself and others, examines orthodoxies and their consequences, and enhances problem-solving and independence. Employers are increasingly valuing people who are able to think critically - to understand information and use it to make logical decisions....

In this video, 5 Ways to Coach for Best Performance, you will learn that a workplace coach plays a vital role in overcoming people's weaknesses, building on their strengths and encouraging peak performance. Coaching has many benefits: it engenders higher levels of engagement, boosts confidence, enhances communications skills, stimulates in-depth learning and increases sense of safety in the workplace. In this video, psychologist Peter Quarry outlines...

How to ensure a successful team, even a virtual team? Entrepreneur Pete Williams shares with Eve Ash his strategies for working with A-level people, the value of continuous learning and training, the importance of daily reporting on challenges and achievements, building an efficient business and above all, getting the balance right in pressurized work environments.

Ross Campbell of RCA Crisis Management shows the powerful lessons that can be learned from an unfolding crisis. Make people the first priority and anticipate a potential domino effect. He tells Eve Ash you must ensure a reliable communications system, include everyone in the plan, make people a priority and be considerate with communication. This video is one of five powerful videos for any business to employ when developing their crisis management...

Maria Deveson-Crabbe is the CEO of Marie Stopes International (MSI) Australia. In the early 1900s, Marie Stopes established a family planning clinic in the UK which today is a global entity seeing more than 6 million clients a year. In this video, Maria Deveson-Crabbe discusses with Eve Ash how her organization built trust through its brand and reputation, knowing that brand and reputation are different. She talks of the importance of brand perception,...

Sadhana Smiles says, from her experience, that bullying is present at senior management levels and facts provide insight to the truth. She explains the various forms bullying that exist at the top, including undermining, texts, emails and phone calls, and how to foster a "Zero Tolerance" approach to bullying. She discusses how to discuss and respond to bullying, training and documentation, and how facts provide insight and the need to take action....