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Frequently Asked Questions
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Q: How many items can I borrow?
A: You can borrow up to 6 items.
Q: How long can I borrow an item for?
A: You can borrow books for 2 weeks, and devices for 12 weeks. If you need them longer, you can renew them for another two weeks. If someone has requested the book, you will have to return it by the due date.
Q: Are there fines if I return a book late?
A: There are no fines for late returns, but if you do not return an item after three reminders, you may be sent a bill for the cost of the item, and have your college account suspended.
Q: Can I return my books to any campus?
A: Yes, we will make sure the book gets to the right campus after it is returned.
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Q: How do I renew my library books?
A: Go to My Account on SmartSearch, where can you see and renew your checked out books. Alternatively, you can contact the library via phone, email or in person.
Q: How do I place a hold?
A: When looking at a book on SmartSearch, you can place a hold as long as you are logged in. The book will be sent to your set campus. You can also talk to a member of the library team.
Q: Can I borrow a book from another campus?
A: You can get any book from any campus, but you can get the book sent to your campus by placing a hold or asking a member of the library team.
Q: Why has my card been suspended?
A: This is probably because you have overdue items outstanding. Contact the library to resolve this.
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Q: Can I borrow a laptop or Chromebook?
A: Yes, you can IF we have available devices. Please make sure you have a valid student ID card with a photograph. This can be found on MyKelvin.
You must also complete an online Loan Agreement Form.
Q: Can I extend my laptop's loan?
A: To extend the laptop loan past 12 weeks, you will need to bring the device with you to a campus library.
Q: How do I connect to the college WiFi?
A: Information sheets are located around the library to explain how to connect to GKC_Internet. You can also connect to Eduroam, which you need your college email and password for. Information can be found on the IT dashboard on MyKelvin.
Q: How do I reset my password?
A: You can reset your password using the self-service password reset on your device or a college PC. If you still have problems, contact the ICT team who can reset the password for you.
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Q: Do I need to book a PC in the library?
A: No, the PCs in the library are first come first served. If all the PCs are being used, you can borrow a laptop from lapsafe, which you can use between 8am and 5pm while on campus. Lapsafe is available at all campuses, and you will need the barcode on your digital student ID to access.
Q: How do I print, copy or scan documents?
A: See the below guides for help, or ask the library team:
Q: What do I do if there is an error with the printer?
A: If you document has not printed, or there is a red light on the printer, talk to the library team who will try to solve the issue.
Q: Can I print out a book?
A: Individual eBook publishers set an amount of pages on their eBooks that can are allowed to print. This depends on the book, but is usually about one chapter. The college also has a limit on how much you can print, which might be less.
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